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Frequently Asked Questions
In the Hello panel, click on the subscription tab, that is available on the left corner. It will open the page of the current plan and also the option to purchase a new plan. Click on that and you will be able to select from monthly and yearly options. You can directly subscribe to the plan from the website itself. There go to hello service and click on get started, and fill the necessary details and subscribe to the plan.
No, There are no charges for Chat Bot, we are only charged for basic and premium plans. You can use the chat bot in a free plan till 50 tickets in Hello, after that you have to upgrade your hello plan. Basically we are providing the chat Bot free for Trial purposes. You can use this Chat Bot in Whatsapp, Instagram, Chat Widget on your Website, Facebook and so on. So test the Chat Bot Now.
You can use inboxes that are available in your Hello Plan for Instagram or Whatsapp. The number of inboxes assigned in each plan.
- Free Plan- 2 inboxes
- Basic Plan- 2 inboxes
- Premium Plan- 3 inboxes
But in case you already have used the assigned inboxes you can always purchase a new inbox in basic and premium plan for rupees 500 each.
In case of a free plan you won't be able to purchase new inboxes. You have to upgrade the plan if you want the extra inbox.
We are providing monthly tickets with each plan and in case they end, you can also use extra tickets which you pay in postpaid billing.
Here are the number of tickets assigned in each plan:
- Free Plan- 50 tickets/monthly
- Basic Plan- 1000 tickets/monthly
- Premium Plan- 2000 tickets/monthly
Extra Charges for each ticket in different plans:
- Free Plan- there is no option for more tickets in free plans as you have to upgrade the Hello Plan to Basic or Premium as per your choice.
- Basic Plan- ₹0.5 per ticket
- Premium Plan- ₹0.75 per ticket
Yes, you can have a customized plan for hello. Click on the link to schedule the meeting with the sales heads.
