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Drive better customer engagement outcomes
Meet your customers where they already are, on the platform with 2 billion+ users.
Trusted by 30,000+ global businesses
curl --request POST \
--url https://control.msg91.com/api/v5/whatsapp/whatsapp-outbound-message/ \
--header 'Authkey: <authkey>' \
--header 'accept: application/json' \
--header 'content-type: application/json' \
--data '
{"integrated_number":"Intergated WhatsApp Number, with country code","recipient_number":"Mobile Number","content_type":"text","text":"Message Content"}
'Features
WhatsApp ChatBot
A WhatsApp chatbot automates customer interactions with pre-programmed responses and workflows. It can handle common queries, schedule appointments, track your order, offer customer support, and work 24/7. Chatbots use keywords and quick replies to engage customers and can escalate complex issues to human agents, ensuring a seamless experience.
Whatsapp Integrations
Our WhatsApp Business API integrates seamlessly with numerous platforms, allowing for easy plug-and-play functionality without the need for additional development. Some of the supported platforms include Zoho, Freshworks, WebEngage, MoEngage, CleverTap, Shopify, Wix, Google Sheet, Tally, GIDDH and more
Zero Charge on Click to WhatsApp Ads
Offering zero charge on Click to WhatsApp Ads means businesses can use these ads without incurring additional costs associated with WhatsApp session charges. This approach provides significant benefits as No Session Charges and Budget-Friendly.
Whatsapp Catalogue
WhatsApp's catalogue feature lets businesses showcase products and services within the app. It serves as a digital storefront, allowing customers to browse, view details, and make inquiries without leaving WhatsApp. Businesses can organize items, include images, prices, and descriptions, and update inventory in real time, making it easier for customers to explore and shop.
Broadcast / Campaign
WhatsApp's broadcast lets you send the same message to multiple contacts at once, ideal for updates and announcements. Campaigns, available in the WhatsApp Business API, enable targeted marketing with automated, personalized messages. Both help businesses reach more people efficiently.
Click Counts
Click counts indicate how many businesses or customers use a feature - high click counts show its popularity and effectiveness for customer engagement. You can view all click counts for a button either in the analytics section or through your webhook.
Support Base64
Send the body in JSON and leave the rest to us. No need to make a URL or upload your file as you can directly send JSON body and it will be converted automatically into Base64 format and sent via WhatsApp.
2-way Communication
Say hello to go on HELLO. Give your customer the right platform to continue the conversation. Once they reply, they are directly taken to HELLO to start a 2-way communication with your business.
Manage Template Inside Panel
Create and Manage your template right here No need to switch platforms to create your template. You can create the templates, manage it and check the status of it right here without going on Facebook.
Analytics
Get graphical insights into your business messages. Analyse and improvise your business messaging with the right metrics. Get a graphical report on the number of messages sent, delivered, conversations and more.
Export Logs
Get individual outbound and inbound messages logs. Export the logs for better viewing and insights. Get details of all the outbound and inbound messages and conversations your business had with your customers.
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