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Voice
Boost customer engagement and build trust
Start real-time conversations with crystal clear audio, low latency and deeper insights.
Trusted by 30,000+ global businesses
curl --request POST \
--url https://control.msg91.com/api/v5/voice/call/ \
--header 'Authkey: <authkey>' \
--header 'accept: application/json' \
--header 'content-type: application/json' \
--data '{"template":"yourtemplate","caller_id":"91999999999","client_number":"918888888888","callback_url":"https://status.callback.com","variables":{"var1":{"type":"number","as_digits":true,"value":"1234"},"var2":{"type":"currency","currency_code":"USD","value":"100"}}}'Features
Call Monitoring
Introducing the next-level communication experience with our all-new Call Monitoring features We're putting you in control of your conversations like never before. These powerful features provide you with greater control and insight during your calls, ensuring improved communication and customer satisfaction call spying (snooping): your hidden asset for quality assurance! Call barging: real-time assistance, is just a click away! Call whispering: guidance at your fingertips!
Direct calling from browser
Skip the 2-way calling and directly call from browser. Streamline your agent's calling process and elevate customer experience. Connect two phone numbers without the need to put one on hold, initiating a seamless customer conversation.
IVR Flow
Modern IVR technology for streamlined interactions in Singapore Experience a sophisticated IVR system that prioritizes efficiency and convenience. Beyond query resolution, our Smart IVR offers customizable time-based or agent-based settings, and allows you to record personalized messages.
Bulk Voice
Engage Your Singaporean Audience with Direct Voice Communication Broadcast your voice messages to hundreds and thousands of Singaporean customers at once. A ringing phone call is hard to ignore, ensuring your message gets heard.
Multiple Way to Upload File
Multiple Methods to Upload Your Audio Messages in Singapore Enhance customer engagement with personalized voice messages in Singapore. Record messages for bulk voice calls or IVR menus through text-to-speech, your browser's microphone, or a direct phone call.
Bulk voice with IVR
Connect your voice call to the IVR for Interactive Engagement in Singapore Not only can you send bulk voice messages, but you can also gather responses from your users in Singapore. Record the message you wish to convey and deliver it to your customers using an IVR.
Real time connect with agent on user input on bulk call
Direct Users to Your Support Agents in Singapore Take your customer experience to the next level by providing real-time support when connecting users to your customer support agents in Singapore, based on their input during bulk calls.
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