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Voice

connect with confidence

Boost customer engagement and build trust

Start real-time conversations with crystal clear audio, low latency and deeper insights.

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Trusted by 30,000+ global businesses

cURL Node.js PHP Ruby Python

curl --request POST \
  --url https://control.msg91.com/api/v5/voice/call/ \
  --header 'Authkey: <authkey>' \
  --header 'accept: application/json' \
  --header 'content-type: application/json' \
  --data '{"template":"yourtemplate","caller_id":"91999999999","client_number":"918888888888","callback_url":"https://status.callback.com","variables":{"var1":{"type":"number","as_digits":true,"value":"1234"},"var2":{"type":"currency","currency_code":"USD","value":"100"}}}'

Features

Call Monitoring

Introducing the next-level communication experience with our all-new Call Monitoring features We're putting you in control of your conversations. These powerful features offer you increased oversight and insight during your calls, guaranteeing improved communication and satisfying customers of Spain. Call spying: your hidden gem for quality assurance! Call barging: instantaneous support, just a tap away! Call whispering: guidance at your fingertips!

Direct calling from browser

Skip the 2-way calling and directly call from browser. Boost agent efficiency and elevate customer experiences. Seamlessly connect two phone numbers without putting one on hold, starting a seamless conversation with your customers.

IVR Flow

Modern IVR technology for streamlined interactions in Spain Our intelligent IVR system offers more than just query resolution. In addition to standard features, you can configure time-based or agent-based settings and even record custom messages.

Bulk Voice

Directly engage with your Spanish audience with a single call Effortlessly broadcast your voice message to hundreds and thousands of customers in one go. A ringing phone call is hard to ignore, making it an effective way to convey your message.

Multiple Way to Upload File

Various ways to upload your audio message Enhance customer interactions with personalized voice messages. Record your message for bulk voice calls or IVR menus using text-to-speech, your browser's microphone, or a phone call.

Bulk voice with IVR

Connect your voice call to the IVR Not only can you send bulk voice messages, but you can also receive responses from your users. Record the message you want to convey and send it to your customers using an IVR.

Real time connect with agent on user input on bulk call

Guide your users to your support agents Enhance the customer experience by providing real-time support and connecting your users to customer support agents based on their bulk call input in Spain.

Start building your ideal customer engagement experience

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