Case Studies - Talk Charge

TalkCharge is a recharge wallet and E-commerce platform. With the vision to offer their customers secured wallet, and to ensure it happens efficiently, TalkCharge has been rigorously working on sending the updates and information for their customers security and satisfaction.

Problem

A well-established communication channel with customers is a key requirement to ensure better operations. Setting up seamless operations while maintaining a wide range of customer base without a robust and secure communication channel is a challenge. Thus to convey important information like booking details, offers and updates for building a strong customer relationship, a communication channel targeting wide reach for mass audience (customers) is required.

Solution

TalkCharge is managing their operations by its website https://talkcharge.com and customer communication efficiently with SMS communications via MSG91 API. With MSG91 APIs and real-time robust system, SMS is delivered to the customers to build communication at different events such as

Sends updates regarding amount added into wallet.
Sends Voucher codes to customers via SMS.
Updates of cashback credits and refunds credit are sent via SMS.
Updates of unsuccessful orders and their refund is sent via SMS.
Customers receive offers and updates via SMS.

This way TalkCharge has been able to update its Customers regularly using an effective communication via SMS using MSG91 API.

Benefit

As a result, the customer gets updates SMS via a secured channel, making the operations secure, reliable and seamless, which results in a better rapport with the customer and increase in sales.

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Campaign

Segment

OTP

URL Shortener

Knowledge Base

TalkCharge updates their customers’ regularly via MSG91

Case Studies - Talk Charge

Problem

Solution

Benefit

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